* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

body {
  font-family: "Vazirmatn", "Segoe UI", Tahoma, Geneva, Verdana, sans-serif;
  background: linear-gradient(135deg, var(--background-color) 0%, #f8f9fa 100%);
  color: var(--text-color);
  line-height: 1.6;
  min-height: 100vh;
}

.support-management-container {
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

/* هدر - بهینه شده برای دسکتاپ و موبایل */
.support-header {
  background: linear-gradient(
    135deg,
    var(--primary-color),
    var(--primary-dark)
  );
  color: white;
  padding: 1.5rem 2rem;
  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
  position: sticky;
  top: 0;
  z-index: 100;
}

.header-main {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 1.5rem;
  max-width: 1400px;
  margin: 0 auto;
}

.user-profile {
  display: flex;
  align-items: center;
  gap: 1.2rem;
}

.user-avatar {
  width: 75px;
  height: 75px;
  border-radius: 50%;
  border: 3px solid rgba(255, 255, 255, 0.4);
  object-fit: cover;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2);
}

.user-info h1 {
  font-size: 1.9rem;
  margin-bottom: 0.6rem;
  font-weight: 700;
}

.user-info h1 i {
  margin-left: 0.6rem;
  color: var(--accent-color);
}

.user-stats {
  display: flex;
  gap: 1.8rem;
  flex-wrap: wrap;
}

.stat {
  display: flex;
  align-items: center;
  gap: 0.6rem;
  font-size: 0.95rem;
  opacity: 0.95;
  background: rgba(255, 255, 255, 0.1);
  padding: 0.4rem 0.8rem;
  border-radius: 20px;
  backdrop-filter: blur(10px);
}

.header-actions {
  display: flex;
  gap: 1rem;
}

.btn {
  display: inline-flex;
  align-items: center;
  gap: 0.6rem;
  padding: 0.85rem 1.7rem;
  border-radius: 12px;
  text-decoration: none;
  font-weight: 600;
  transition: all 0.3s ease;
  border: none;
  cursor: pointer;
  font-size: 0.95rem;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
}

.btn-primary {
  background: linear-gradient(135deg, var(--accent-color), var(--primary-dark));
  color: white;
}

.btn-primary:hover {
  transform: translateY(-3px);
  box-shadow: 0 8px 20px rgba(0, 0, 0, 0.25);
}

.btn-secondary {
  background: rgba(255, 255, 255, 0.15);
  color: white;
  border: 2px solid rgba(255, 255, 255, 0.3);
  backdrop-filter: blur(10px);
}

.btn-secondary:hover {
  background: rgba(255, 255, 255, 0.25);
  transform: translateY(-3px);
}

/* پیام‌ها */
.alert {
  padding: 1.2rem 1.8rem;
  margin: 1rem 2rem;
  border-radius: 12px;
  display: flex;
  align-items: center;
  gap: 0.8rem;
  animation: slideIn 0.4s ease;
  max-width: 1400px;
  margin-left: auto;
  margin-right: auto;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.alert-success {
  background: linear-gradient(135deg, var(--success-color), #28a745);
  color: white;
}

.alert-danger {
  background: linear-gradient(135deg, var(--danger-color), #dc3545);
  color: white;
}

@keyframes slideIn {
  from {
    transform: translateY(-25px);
    opacity: 0;
  }

  to {
    transform: translateY(0);
    opacity: 1;
  }
}

/* محتوای اصلی */
.support-content {
  display: flex;
  flex: 1;
  padding: 1.8rem;
  gap: 1.8rem;
  min-height: calc(100vh - 180px);
  max-width: 1400px;
  margin: 0 auto;
  width: 100%;
}

/* بخش فرم تیکت */
.ticket-form-section {
  flex: 1;
  background: var(--card-bg);
  border-radius: 16px;
  box-shadow: var(--card-shadow);
  border: 1px solid var(--card-border);
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

.section-header {
  padding: 1.5rem 2rem;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 1.2rem;
  background: linear-gradient(135deg, rgba(0, 0, 0, 0.02), rgba(0, 0, 0, 0.01));
}

.section-header h2 {
  font-size: 1.6rem;
  font-weight: 700;
  color: var(--primary-dark);
  display: flex;
  align-items: center;
  gap: 0.8rem;
}

.form-container {
  padding: 2rem;
  flex: 1;
}

.form-group {
  margin-bottom: 1.5rem;
}

.form-label {
  display: block;
  margin-bottom: 0.5rem;
  font-weight: 600;
  color: var(--text-color);
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.form-control {
  width: 100%;
  padding: 0.85rem 1.2rem;
  border: 2px solid var(--border-color);
  border-radius: 12px;
  font-size: 1rem;
  transition: all 0.3s ease;
  background: var(--card-bg);
  font-family: inherit;
}

.form-control:focus {
  outline: none;
  border-color: var(--primary-color);
  box-shadow: 0 0 0 4px rgba(139, 92, 246, 0.15);
}

textarea.form-control {
  min-height: 150px;
  resize: vertical;
}

.btn-submit {
  width: 100%;
  padding: 1rem 2rem;
  background: linear-gradient(
    135deg,
    var(--primary-color),
    var(--primary-dark)
  );
  color: white;
  border: none;
  border-radius: 12px;
  font-size: 1.1rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.3s ease;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.8rem;
  margin-top: 1rem;
}

.btn-submit:hover {
  transform: translateY(-2px);
  box-shadow: 0 8px 20px rgba(139, 92, 246, 0.4);
}

.btn-submit:disabled {
  opacity: 0.6;
  cursor: not-allowed;
  transform: none !important;
}

/* لودر دکمه */
.btn-loading {
  position: relative;
  color: transparent !important;
}

.btn-loading::after {
  content: "";
  position: absolute;
  width: 20px;
  height: 20px;
  top: 50%;
  left: 50%;
  margin: -10px 0 0 -10px;
  border: 2px solid #ffffff;
  border-radius: 50%;
  border-right-color: transparent;
  animation: spin 0.8s linear infinite;
}

@keyframes spin {
  from {
    transform: rotate(0deg);
  }

  to {
    transform: rotate(360deg);
  }
}

/* بخش تیکت‌ها */
.tickets-section {
  flex: 1;
  background: var(--card-bg);
  border-radius: 16px;
  box-shadow: var(--card-shadow);
  border: 1px solid var(--card-border);
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

.tickets-container {
  flex: 1;
  padding: 1.8rem;
  overflow-y: auto;
  max-height: calc(100vh - 350px);
}

.tickets-container::-webkit-scrollbar {
  width: 8px;
}

.tickets-container::-webkit-scrollbar-track {
  background: #f1f1f1;
  border-radius: 10px;
}

.tickets-container::-webkit-scrollbar-thumb {
  background: var(--primary-light);
  border-radius: 10px;
}

.tickets-container::-webkit-scrollbar-thumb:hover {
  background: var(--primary-color);
}

/* کارت تیکت - طراحی جدید */
.ticket-card {
  background: var(--secondary-color);
  border-radius: 16px;
  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
  border: 1px solid var(--card-border);
  padding: 1.8rem;
  margin-bottom: 1.5rem;
  transition: all 0.4s cubic-bezier(0.175, 0.885, 0.32, 1.275);
  position: relative;
  overflow: hidden;
  border-left: 4px solid var(--primary-color);
}

.ticket-card:hover {
  transform: translateY(-5px);
  box-shadow: 0 12px 40px rgba(0, 0, 0, 0.15);
  border-left-color: var(--accent-color);
}

.ticket-card::before {
  content: "";
  position: absolute;
  top: 0;
  right: 0;
  width: 100%;
  height: 100%;
  background: linear-gradient(
    135deg,
    transparent 0%,
    rgba(255, 255, 255, 0.1) 100%
  );
  opacity: 0;
  transition: opacity 0.3s ease;
}

.ticket-card:hover::before {
  opacity: 1;
}

.ticket-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 1.2rem;
  gap: 1rem;
}

.ticket-subject {
  font-size: 1.3rem;
  font-weight: 700;
  color: var(--text-color);
  margin-bottom: 0.75rem;
  line-height: 1.4;
}

.ticket-meta {
  display: flex;
  gap: 1rem;
  flex-wrap: wrap;
  align-items: center;
}

.ticket-badge {
  padding: 0.5rem 1rem;
  border-radius: 25px;
  font-size: 0.85rem;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 0.5rem;
  transition: all 0.3s ease;
}

.badge-category-technical {
  background: #e0f2fe;
  color: #0369a1;
}

.badge-category-billing {
  background: #fef3c7;
  color: #d97706;
}

.badge-category-account {
  background: #d1fae5;
  color: #065f46;
}

.badge-category-feature {
  background: #f3e8ff;
  color: #7c3aed;
}

.badge-category-other {
  background: #f1f5f9;
  color: #475569;
}

.badge-priority-high {
  background: #fee2e2;
  color: #dc2626;
  border: 1px solid #fecaca;
}

.badge-priority-medium {
  background: #fef3c7;
  color: #d97706;
  border: 1px solid #fde68a;
}

.badge-priority-low {
  background: #d1fae5;
  color: #065f46;
  border: 1px solid #a7f3d0;
}

.badge-status-open {
  background: #dbeafe;
  color: #1d4ed8;
  border: 1px solid #93c5fd;
}

.badge-status-closed {
  background: #f3f4f6;
  color: #6b7280;
  border: 1px solid #d1d5db;
}

.badge-status-pending {
  background: #fef3c7;
  color: #d97706;
  border: 1px solid #fde68a;
}

.badge-status-resolved {
  background: #d1fae5;
  color: #065f46;
  border: 1px solid #a7f3d0;
}

.ticket-date {
  color: var(--text-light);
  font-size: 0.9rem;
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.ticket-message {
  color: var(--text-color);
  line-height: 1.7;
  margin-bottom: 1.5rem;
  padding: 1.2rem;
  background: var(--card-bg);
  border-radius: 8px;
  border-right: 3px solid var(--primary-light);
}

/* بخش پاسخ ادمین */
.admin-reply-section {
  margin-top: 1.5rem;
  padding: 1.5rem;
  background: linear-gradient(135deg, #f8fafc, #f1f5f9);
  border-radius: 12px;
  border: 1px solid #e2e8f0;
  position: relative;
}

.admin-reply-header {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  margin-bottom: 1rem;
  padding-bottom: 0.75rem;
  border-bottom: 2px solid #e2e8f0;
}

.admin-reply-title {
  font-weight: 700;
  color: #1e293b;
  font-size: 1.1rem;
}

.admin-reply-badge {
  background: var(--accent-color);
  color: white;
  padding: 0.25rem 0.75rem;
  border-radius: 15px;
  font-size: 0.8rem;
  font-weight: 600;
}

.admin-reply-content {
  color: #475569;
  line-height: 1.7;
  font-size: 0.95rem;
}

.admin-reply-date {
  color: #64748b;
  font-size: 0.85rem;
  margin-top: 1rem;
  text-align: left;
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

/* حالت خالی */
.empty-state {
  text-align: center;
  padding: 4rem 2rem;
  color: var(--text-light);
}

.empty-icon {
  font-size: 5rem;
  margin-bottom: 2rem;
  opacity: 0.4;
}

.empty-state h3 {
  font-size: 1.7rem;
  margin-bottom: 1rem;
  color: var(--text-color);
  font-weight: 600;
}

.empty-state p {
  margin-bottom: 2rem;
  max-width: 450px;
  margin-left: auto;
  margin-right: auto;
  font-size: 1.1rem;
}

/* رسپانسیو */
@media (max-width: 1024px) {
  .support-content {
    flex-direction: column;
    gap: 1.5rem;
  }

  .tickets-container {
    max-height: none;
  }
}

@media (max-width: 768px) {
  .support-header {
    padding: 1.2rem;
  }

  .header-main {
    flex-direction: column;
    align-items: flex-start;
    gap: 1.2rem;
  }

  .header-actions {
    width: 100%;
    justify-content: center;
  }

  .user-stats {
    width: 100%;
    justify-content: space-around;
  }

  .support-content {
    padding: 1rem;
  }

  .form-container {
    padding: 1.5rem;
  }

  .tickets-container {
    padding: 1.5rem;
  }

  .section-header {
    padding: 1.2rem 1.5rem;
    flex-direction: column;
    align-items: flex-start;
    gap: 1rem;
  }

  .ticket-header {
    flex-direction: column;
    gap: 1rem;
    align-items: flex-start;
  }

  .ticket-meta {
    justify-content: flex-start;
  }

  .ticket-date {
    align-self: flex-start;
  }

  .user-profile {
    flex-direction: column;
    text-align: center;
    gap: 1rem;
  }

  .user-stats {
    justify-content: center;
  }

  .stat {
    font-size: 0.85rem;
    padding: 0.3rem 0.6rem;
  }

  .btn {
    padding: 0.7rem 1.2rem;
    font-size: 0.9rem;
  }

  .ticket-card {
    padding: 1.5rem;
  }

  .ticket-subject {
    font-size: 1.1rem;
  }

  .ticket-badge {
    padding: 0.4rem 0.8rem;
    font-size: 0.8rem;
  }
}

@media (max-width: 480px) {
  .support-content {
    padding: 0.8rem;
  }

  .form-container {
    padding: 1.2rem;
  }

  .tickets-container {
    padding: 1.2rem;
  }

  .ticket-card {
    padding: 1.2rem;
  }

  .ticket-meta {
    flex-direction: column;
    align-items: flex-start;
    gap: 0.5rem;
  }

  .ticket-badge {
    font-size: 0.75rem;
  }
}

/* انیمیشن‌ها */
@keyframes fadeInUp {
  from {
    opacity: 0;
    transform: translateY(20px);
  }

  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.ticket-card {
  animation: fadeInUp 0.4s ease forwards;
}

.ticket-card:nth-child(odd) {
  animation-delay: 0.1s;
}

.ticket-card:nth-child(even) {
  animation-delay: 0.2s;
}